Refund Policy
At IAirLine Services, we are committed to offering a seamless and transparent booking experience. We understand that unforeseen circumstances may require changes or cancellations to your travel plans, and we strive to make our refund process as straightforward as possible. This refund policy outlines the terms, conditions, and procedures applicable to refund requests for bookings made through our platform. Please read this document carefully to understand your eligibility, the necessary steps for requesting a refund, and the potential deductions that may apply.
By using our services, you agree to abide by the terms mentioned in this policy. If you have any questions, our customer support team is available to assist you.
Eligibility for Refunds
Refund requests are subject to specific conditions and eligibility criteria. To qualify for a refund, the following conditions must be met:
Cancellation Window
Refund eligibility depends on the time frame within which a cancellation is initiated. Generally, cancellations must be made within 4 hours of booking to be eligible for consideration. The exact time frame may vary depending on the airline or service provider's policy.
If your booking includes a flexible cancellation policy, additional time for cancellation may be available. Please refer to your booking confirmation email for specific details.
Comparative Fare Claims
If you find an identical itinerary at a lower price on another platform, you may be eligible for a refund or cancellation under our price match policy. To qualify for this, both itineraries must match exactly, including:
- Travel dates and times
- Departure and arrival locations
- Class of service (Economy, Business, First Class, etc.)
- Fare rules and restrictions
Refunds under this policy are only granted if the claim is submitted within the specified time frame and after verification by our team.
No-Show Policy
A no-show occurs when a passenger fails to check in or board the flight as scheduled. In such cases, refunds are not granted unless explicitly permitted by the airline or service provider. Some airlines may offer partial refunds or travel credits depending on the fare conditions. If you anticipate missing your flight, we recommend contacting our support team as early as possible to explore alternative options.
Refund for Non-Refundable Tickets
Most airlines categorize their fares as either refundable or non-refundable. Non-refundable tickets are generally not eligible for refunds, except under specific circumstances, such as:
- Cancellations within the permitted time frame (as per airline policy)
- Medical emergencies (supporting documentation required)
- Government-imposed travel restrictions
In such cases, refunds may be subject to penalties and deductions as determined by the airline.
Required Documentation for Refund Requests
To process a refund request efficiently, you must provide the necessary details and supporting documents, including:
- A copy of the original booking confirmation from IAirLine Services.
- Proof of a lower-priced identical itinerary (for comparative fare claims).
- Written confirmation from the airline or service provider if cancellation has been initiated directly with them.
- Any additional documents requested by our support team, such as medical certificates or travel restriction notices.
Failure to provide the required documentation may result in delays or denial of your refund request.
Process for Initiating a Refund
To request a refund, please follow these steps:
1. Contact Customer Support
Reach out to our dedicated support team via:
Our representatives will guide you through the refund process and inform you of the applicable terms and conditions.
2. Verification of Request
Once your refund request is received, our team will verify the provided details and documents. This may involve:
- Reviewing your booking and ticket conditions
- Contacting the airline or service provider for confirmation
- Validating supporting documentation
You will receive an acknowledgment email once your request is under review.
3. Processing Timeline
Refunds are typically processed within 4 hours of approval. However, the time required for funds to be credited back to your account depends on:
- Your payment method (credit/debit card, online payment platforms, etc.)
- The processing time of your bank or financial institution
Some refunds may take 5–10 business days to reflect in your account.
4. Mode of Refund
Refunds are issued via the original payment method used at the time of booking. If you paid by credit card, any applicable fees or penalties will be deducted before the refund is processed.
For refunds related to third-party services (such as hotel bookings or vacation packages), we will coordinate with the respective provider, but the final refund decision rests with them.
Fees and Deductions
Certain fees and deductions may apply when processing refunds:
1. Service Fees
Any booking service fees charged during the initial transaction are non-refundable.
2. Airline or Service Provider Penalties
Airlines and third-party providers may impose cancellation or change penalties based on the fare rules. These charges will be deducted from your refund amount. Please refer to the airline’s fare conditions for details on applicable penalties.
3. Processing Fees
A minimal processing fee may be applied for handling refund applications. This fee varies based on:
- The nature of the booking
- The terms of third-party service providers
Exact deduction details will be communicated before refund processing begins.
Exceptions and Limitations
1. Third-Party Service Providers
If your booking includes services such as vacation packages, hotels, or rental cars, the refund policy of the respective service provider will apply. We act as an intermediary and cannot guarantee refunds for third-party services.
2. Unforeseen Circumstances
In cases of force majeure events (such as natural disasters, government-imposed travel bans, or public health emergencies), refund policies may be modified. We encourage affected customers to contact our support team for case-specific guidance.
3. Special Offers and Promotional Bookings
Bookings made under special promotions or discounted fares may have unique refund conditions. These policies will be explicitly mentioned at the time of booking.
Your Responsibilities as a Customer
To ensure a smooth refund process, customers are responsible for:
- Initiating cancellations and refund requests in a timely manner
- Providing accurate and complete information for verification
- Monitoring emails and notifications regarding the status of their refund request
- Delays in submitting a request or incomplete documentation may result in forfeiture of eligibility.
Contact Us
For any questions or concerns related to refunds, cancellations, or other policy matters, please contact us:
We value your trust and strive to provide a transparent and efficient refund process. Thank you for choosing IAirLine Services for your travel needs.