Privacy Policy

At IAirLine Services ("we," "us," "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website (https://www.iairlineservices.com) or interact with our services. By accessing or using our platform, you agree to the practices described in this Privacy Policy. If you do not agree with any of these terms, please discontinue using our services.


BWe understand that your privacy is important, and we want to ensure transparency regarding how we handle your personal information. This Privacy Policy provides clear details about the data we collect, why we collect it, how we use it, and the measures we take to protect it.


Purpose of This Privacy Policy

The purpose of this Privacy Policy is to provide clarity on how we collect and process your information, ensuring you have a safe and seamless experience while using our services. We aim to help you understand:

  • The types of data we collect and the reasons behind it.
  • How your personal information is used and shared.
  • Your rights and choices regarding your personal data.
  • The security measures we implement to protect your information.

We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and lawfully. Whether you are browsing our website, booking services, or reaching out to us with inquiries, we want you to feel confident that your information is protected.

By using our website and services, you acknowledge and agree that your data may be collected and processed as described in this Privacy Policy. If you have any concerns or questions, please feel free to contact us.

Applicability of This Privacy Policy

This Privacy Policy applies to all users who visit our website, use our services, or interact with us through various communication channels such as email, phone calls, or online chat. It covers the following areas:

  1. Website Visitors: If you are simply browsing our website, we may collect certain non-personal information such as cookies, IP addresses, and browsing behavior to enhance your experience.
  2. Registered Users: If you sign up for an account, make a purchase, or use our services, we may collect additional personal data to facilitate transactions and provide support.
  3. Communication Channels: If you contact us via email, phone, or live chat, we may collect details necessary to respond to your inquiries and improve our customer service.
  4. Third-Party Integrations: If you interact with our services through third-party platforms or social media, this policy extends to any personal data shared with us through those channels.

This policy applies to all data collected through our website and any associated digital platforms.

Categories of Information We Collect

To provide high-quality services and ensure compliance with legal requirements, we collect various types of information from our users. The data we collect generally falls into the following categories:

1. Personal Identification Information

To personalize your experience and facilitate transactions, we may collect personal identification details, such as:

  • Full Name: First name, middle name, last name, or alias (as applicable).
  • Date of Birth: Required for age verification and eligibility for specific services.
  • Government-Issued Identification: Passport number, driver's license, or other official ID (if necessary for bookings or identity verification).

We only collect personal identification details when necessary for the purpose of service fulfillment or legal compliance.

2. Contact Information

To communicate with you effectively, we may collect contact details such as:

  • Email Address: Used for account registration, booking confirmations, service updates, and marketing communications (if consented).
  • Phone Number: Required for customer support, verification, or urgent notifications.
  • Mailing Address: Collected when necessary for payment verification, physical ticket delivery, or other relevant services.

Your contact details are stored securely and are not shared with unauthorized third parties.

3. Transactional and Financial Information

For processing payments and fulfilling service requests, we may collect:

  • Payment Card Information: Cardholder name, card number, expiration date, and security code.
  • Billing Address: Required for payment verification and fraud prevention.
  • Transaction History: Details of purchases, refunds, or service modifications made through our platform.

To ensure security, all payment details are processed through secure and encrypted payment gateways. We do not store full credit card numbers on our servers.

4. Device and Technical Information

When you visit our website, we automatically collect certain technical data to enhance your experience and improve security. This includes:

  • IP Address: Used to determine your approximate location and prevent fraudulent activities.
  • Browser Type and Version: Helps us optimize website compatibility.
  • Operating System and Device Information: Identifies the type of device you use (mobile, desktop, tablet) to enhance user experience.
  • Cookies and Tracking Technologies: Used to remember user preferences, analyze traffic, and personalize content.

This data helps us monitor website performance, prevent unauthorized access, and improve service functionality.

5. Communication Records

To provide quality customer support and maintain service transparency, we may retain:

  • Email Correspondence: Records of inquiries, responses, and follow-ups.
  • Call Recordings: Used for training, quality assurance, and dispute resolution.
  • Live Chat Transcripts: Collected for improving support services and tracking unresolved issues.

These records are stored securely and are not shared with external parties unless legally required.

6. Geolocation Data

To provide location-based services, we may collect:

  • Approximate Location Data: Based on your IP address or device settings, used to offer localized content, pricing, and recommendations.
  • Precise Geolocation (if enabled by the user): Only collected when you allow location services for personalized recommendations.

You can manage geolocation preferences through your device settings.

How We Collect Information

We collect information through multiple methods, ensuring that you have control over the data you share.

1. Information You Provide Directly

Users voluntarily provide personal data when they:

  • Sign up for an account on our website.
  • Make a purchase or booking through our platform.
  • Fill out forms, such as contact requests or feedback submissions.
  • Subscribe to newsletters or marketing communications.
  • Engage with customer support via phone, email, or chat.

This data is collected with your knowledge and consent.

2. Information Collected Automatically

Certain data is collected automatically when you interact with our website:

  • Cookies and tracking technologies store user preferences and enhance browsing experience.
  • Log files record website visits, IP addresses, and time spent on pages.
  • Behavioral tracking analyzes site usage patterns to improve our services.

Users can manage cookie preferences through browser settings.

3. Information from Third Parties

We may receive data from third-party sources, such as:

  • Payment processors verifying transactions.
  • Social media platforms when users interact with our content.
  • Business partners and affiliates providing services on our behalf.

We ensure that all third-party data handling complies with relevant privacy regulations.

How We Use Your Data

We collect personal data to provide you with a seamless and efficient experience when using our services. The information we collect is used for the following purposes:

1. To Process and Manage Transactions

Your personal and financial information is necessary for:

  • Booking services: If you make a reservation, we use your data to confirm bookings, process payments, and issue confirmations.
  • Payment processing: We securely transmit your payment information to trusted payment processors.
  • Order fulfillment: If our services require delivery of physical items, your contact details will be used for accurate dispatch.
2. To Communicate with You

We may contact you for:

  • Booking confirmations and service updates.
  • Customer support responses to inquiries or complaints.
  • Account-related notifications, such as security alerts or password resets.

If you opt-in for promotional messages, we may send:

  • Exclusive offers, discounts, or travel deals.
  • Personalized recommendations based on browsing and purchase history.
  • Surveys and feedback requests to improve our services.

Opt-Out Option: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in emails or updating your preferences in your account settings.

3. To Improve Our Services and User Experience

We analyze user behavior to enhance our platform, including:

  • Personalized recommendations based on past bookings.
  • Optimizing website performance by tracking technical metrics.
  • Developing new features based on user preferences and feedback.
4. To Ensure Security and Prevent Fraud

We use your data to:

  • Detect and prevent fraudulent transactions.
  • Monitor suspicious activity and unauthorized access attempts.
  • Ensure secure logins and protect against identity theft.

If fraudulent activity is detected, we may take necessary legal actions or report incidents to authorities.

5. To Comply with Legal and Regulatory Requirements

We may process personal data for:

  • Tax compliance and financial reporting.
  • Responding to legal requests, court orders, or law enforcement investigations.
  • Ensuring regulatory adherence in data protection and financial transactions.

How We Share Your Information

We do not sell or rent personal data to third parties. However, in specific situations, we may share your information with:

1. Service Providers and Business Partners

To fulfill bookings and transactions, we may share data with:

  • Travel service providers: Airlines, hotels, car rental agencies, and tour operators.
  • Payment processors: Secure financial institutions handling transactions.
  • Customer support platforms: External services managing inquiries or complaints.
2. Legal and Government Authorities

We may disclose personal data when legally required, such as:

  • Complying with subpoenas, court orders, or government requests.
  • Investigating fraud, security breaches, or illegal activities.
  • Protecting our legal rights or enforcing our terms of service.
3. Business Transfers or Mergers

If we undergo a merger, acquisition, or sale of assets, your data may be transferred to the new entity. If this occurs, we will notify you and provide options regarding your personal data.

4. Analytics and Advertising Partners

We collaborate with trusted analytics providers to track user behavior. These third-party services may use anonymized data to:

  • Measure website traffic and engagement.
  • Improve targeted advertising (if applicable).

These third parties are required to follow strict data protection policies.

5. With Your Explicit Consent

If we need to share data for purposes not listed here, we will request your explicit consent before doing so.

Data Retention Policy

We retain personal data only for as long as necessary to fulfill service obligations and comply with legal requirements. Retention periods vary based on the type of data and its purpose.

1. Transaction Records
  • Payment and booking history: Stored for 5-7 years for financial reporting and legal compliance.
  • Invoices and receipts: Retained for tax purposes.
2. Customer Support Communications
  • Emails, chat logs, and phone recordings: Kept for 1-2 years to improve customer service and resolve disputes.
3. Technical and Behavioral Data
  • Cookies and tracking technologies: Stored for a few days to several months (depending on cookie settings).
  • Browsing history and preferences: Retained until users clear cookies or update preferences.
4. Account Information
  • Active accounts: Retained until the user requests deletion.
  • Inactive accounts: Deleted after prolonged inactivity (subject to applicable laws).
5. Data Deletion Requests

Users may request the deletion of their data, except where retention is required for:

  • Legal obligations (e.g., financial records).
  • Security investigations or fraud prevention.
  • Dispute resolution and contract enforcement.

How We Protect Your Information

The security of your personal data is a top priority for us. We implement industry-standard security measures to prevent unauthorized access, misuse, or disclosure of your information.

1. Encryption and Secure Data Transmission
  • All sensitive data (such as payment information) is encrypted using Secure Socket Layer (SSL) technology during transmission.
  • Personal information is stored in secure, encrypted databases to prevent unauthorized access.
2. Access Controls and Authentication
  • Only authorized personnel with valid credentials have access to sensitive data.
  • We use multi-factor authentication (MFA) for internal system access to enhance security.
3. Regular Security Audits
  • We conduct routine security audits and vulnerability scans to detect potential threats.
  • Any suspicious activity is promptly investigated to prevent data breaches.
4. Fraud Detection and Prevention
  • We use automated fraud detection systems to monitor transactions for unusual activity.
  • Suspicious login attempts or unauthorized actions trigger immediate security alerts.
5. Data Minimization and Anonymization
  • We limit the collection of personal data to what is necessary for providing our services.
  • Some data may be anonymized for analytics purposes, ensuring that it cannot be traced back to individuals.

Your Rights Regarding Personal Data

We respect your rights regarding the collection, use, and storage of your personal data. Depending on applicable laws, you may have the following rights:

1. Right to Access
  • You can request a copy of the personal data we have collected about you.
  • We will provide the requested information within a reasonable time frame.
2. Right to Rectification
  • If you believe your personal data is inaccurate or incomplete, you can request corrections.
  • Updates will be processed as soon as possible.
3. Right to Erasure (Right to Be Forgotten)
  • You may request deletion of your personal data if it is no longer necessary for its original purpose.
  • Exceptions apply when retention is required by law, fraud prevention, or dispute resolution.
4. Right to Restrict Processing
  • If you dispute the accuracy of your data or object to its use, you can request limited processing while the issue is resolved.
5. Right to Data Portability
  • You can request a machine-readable copy of your personal data to transfer it to another service provider.
6. Right to Object
  • You may object to the processing of your data for marketing, profiling, or automated decision-making.
7. Right to Withdraw Consent
  • If you previously consented to data processing, you can withdraw that consent at any time.
8. Right to Lodge a Complaint
  • If you believe your rights have been violated, you can file a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact us at info@iairlineservices.com. We will verify your identity before processing requests.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and improve services.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and optimize website functionality.

Types of Cookies We Use

1. Essential Cookies
  • Required for the website to function properly.
  • Help with security, authentication, and user session management.
  • Cannot be disabled.
2. Performance Cookies
  • Track website traffic, page visits, and time spent on the site.
  • Used for analytics and improving user experience.
3. Functional Cookies
  • Remember user preferences, such as language selection or saved login credentials.
  • Enhance browsing convenience.
4. Advertising Cookies
  • Used to display personalized ads based on browsing history.
  • May be shared with third-party advertising partners.
Managing Cookies

You can manage your cookie preferences by:

  • Adjusting browser settings to block or delete cookies.
  • Using "Do Not Track" settings in your web browser.

However, disabling cookies may affect certain website features.

Other Tracking Technologies

In addition to cookies, we use:

  • Web beacons: Invisible image files used for tracking email opens and ad engagement.
  • Tracking pixels: Code snippets embedded in web pages for analytics.

These technologies help us understand user behavior and improve service offerings.

International Data Transfers

As a global digital service provider, we may store and process your personal data in countries outside your jurisdiction. While different regions have varying data protection laws, we take necessary steps to ensure your data remains secure regardless of location.

1. Cross-Border Data Transfers

Your information may be stored, processed, or transferred to:

  • Data centers and cloud storage providers in different countries.
  • Third-party service providers (e.g., airlines, payment processors, analytics platforms) that operate internationally.

If you are located in the European Economic Area (EEA), United Kingdom (UK), or other regions with strict data protection laws, we ensure:

  • Transfers comply with General Data Protection Regulation (GDPR) and other applicable laws.
  • Data is protected under Standard Contractual Clauses (SCCs) approved by regulatory authorities.
2. How We Safeguard International Transfers

To ensure data privacy during international transfers, we:

  • Use encryption and secure protocols.
  • Limit access to authorized personnel only.
  • Require third-party service providers to adhere to strict data protection agreements.

If you do not consent to international data transfers, you may choose not to use our services or request data deletion.

Children's Privacy

We do not knowingly collect or process personal data from individuals under the age of 13 (or the relevant legal age in your jurisdiction).

1. No Direct Collection of Children's Data
  • Our services are not intended for children under 13.
  • We do not knowingly solicit, collect, or process personal data from minors.
  • If a child provides us with personal data, parents or guardians should contact us immediately to request its deletion.
2. Parental Consent Requirements

If a minor (under 13) wishes to use our services, parental or legal guardian consent may be required. In such cases:

  • The guardian must review and approve the Privacy Policy.
  • We may request age verification before granting access.
3. Steps Taken to Protect Minors

If we discover that a child’s data has been collected without verified parental consent, we will:

  • Immediately delete the information from our records.
  • Take measures to prevent future unintentional data collection.
  • If you suspect a child has provided their data without consent, please contact us at info@iairlineservices.com.

Changes and Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in legal requirements, business operations, or technology advancements.

1. Notification of Changes
  • The latest version of the Privacy Policy will always be published on our website.
  • We will update the “Effective Date” at the top of the policy.
  • If significant changes occur, we will notify users through:
    • Email notifications (if applicable).
    • Website banners or pop-up notices.
2. Your Continued Use Constitutes Acceptance

By continuing to use our services after updates, you acknowledge and accept the revised Privacy Policy. If you do not agree with the changes, you may:

  • Stop using our services.
  • Request account deletion or data removal.

We encourage users to review this policy regularly to stay informed about how their data is handled.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us using the details below:

  • info@iairlineservices.com
  • 844-500(0570)

We are committed to addressing your concerns promptly and ensuring your privacy rights are protected.